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Data Analytics and Reporting
Turn user data and insights into improved content and user experiences.
Mindset's integrated Business Intelligence system tracks every question, message theme, segment clicked, thread started, user sentiment, and more, allowing you to improve user experience, drive engagement, and report on success.
Helping over 2,000 knowledge-based businesses use AI to unlock their content's full potential.
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Track adoption
Track agent adoption with our pre-configured reports and dashboards.
Mindset tracks everything, including:
- Questions asked
- Agent responses
- Message themes
- Segments clicked
- And more...
....making it easy to drive adoption by identifying content needs, adding new capabilities, and more—without the guesswork.
Track key performance indicators
Track key performance indicators and receive notifications of any changes.
Mindset helps you set and track KPIs, sending notifications so you never miss important metrics, making it easy to react quickly, keep your team informed, and make changes to increase engagement and retention.
Data Exporting
Easily export analytics into reports and data lakes.
Mindset allows fast export of reports into PowerPoints, PDFs, Excel files, or your data lake solution, eliminating the need to manually transfer data, making it easy to keep everyone updated and identify ways to drive engagement.
Custom Dashboards
Build custom dashboards using pre-configured data.
Mindset lets you create drag-and-drop custom reports using tracked data, making it easy to build bespoke dashboards and cater to teams without data specialists.
