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Knowledge Banks
Easily control and sync the content agents access.
Mindset integrates with your existing content systems, mirroring how you categorize and manage content today, so you can easily ingest and control exactly which knowledge agents have access to through our knowledge banks.
Helping over 2,000 knowledge-based businesses use AI to unlock their content's full potential.
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INTEGRATIONS AND INGESTIONS
Integrate and ingest knowledge from external sources, or upload manually.
Mindset lets you integrate specific folders from your workplace apps and content stores for automatic ingestion, or manually upload content, making it easy to get the knowledge or data you need into the platform.
Auto-sync
Keep your knowledge automatically synced with external systems in real time.
Mindset checks for changes in the folders it’s connected to and automatically updates your banks, including:
- New content
- File changes
- Deleted files
This way, you don’t have to worry about keeping things up to date, and your users always get accurate, current information.
FILE TYPES
Curate and ingest multiple file formats from your existing knowledge stores.
Mindset lets you ingest multiple formats, including:
- PDFs,
- PPTs,
- MP4s,
- Docs,
- Courses,
- and more.
So your agents always have the best, up-to-date knowledge for the job, rather than outdated content that no one uses.
ASSIGNMENT
Agents can access multiple knowledge banks.
Give agents access to multiple curated knowledge banks, which can be assigned to different agents to help them quickly become subject matter experts.
Customer Knowledge Banks
Create customer-specific banks to help agents provide contextual responses.
Create separate knowledge banks for learning content and customer-specific materials. Give agents access to both, allowing them to combine knowledge sets to deliver contextual responses tailored to each learner's unique business context, making your agents more monetizable.
Knowledge Audit
Ensure your content aligns with the agent's purpose and use case.
Mindset shows you exactly what information it has taken from your content, so you can:
- See what topics your agent knows best
- Find any unintentional biases
- Spot gaps in the agent's knowledge
Making it easy to add or remove content to improve your agents.
