Persimmon Life saved 40% of growth manager’s time within month 1 of launch

‘The feeling from our providers is just, thanks. They’re thankful they have a space for answers, where going for a marketing answer they go here, for a business answer you go there and inventory answer you go somewhere else. So the overwhelming word is thanks’ Rachel, Persimmon Regional Growth Manager

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Introduction

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Persimmon Life, a rapidly growing at-home health and beauty service, pairs clinical nurses with those needing treatment at home using technology. 

Persimmon has 500 nurses trained in their Academy across Arizona, Dallas and California. Patients can book appointments through the Persimmon app to acquire beauty services, which are then administered by a nurse in the comfort of their homes and also attend virtual telehealth consultations with a doctor.

Persimmon's unique model also empowers nurses by providing job opportunities. Nurses can create their own schedules, which are then displayed to patients in their location through the app for easy booking. With hundreds of nurses across America already on board, Persimmon is revolutionising how healthcare services are delivered.

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The Challenge: 

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• Communication: Their 500 providers do not all use the same communication methods, some use mobile, some email, and some the app. Finding a way to communicate and disseminate policies effectively was difficult. 
• Performance Support for Nurses: As a healthcare company, ensuring nurses remained up-to-date with the latest methodologies, processes, and resources is crucial for delivering exceptional experiences safely. However, 60-80% of their regional growth managers' time was spent dealing with answering FAQs and ensuring they had the right resources at the right time. 
• Expensive: Training nurses and keeping them up to date is expensive, requiring lots of resources, trabvelling and people, adding significant costs and logistical challenges.
• Finding Resources and Repetitive Questions: Nurses often struggled to access the right resources or get their questions answered promptly, leading to a burden of repetitive and straightforward inquiries that needed efficient solutions. With information stored in Gdrives, learning platforms and other solutions that did not solve the problem. 
• Accuracy: Compliance and safety is paramount for Persimonn, as any misinformation could have serious consequences. As a result, finding an AI solution they could trust was hard.

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Why Persimonn & Mindset Partnered:

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• Accuracy Controls & Guardrails: Persimmon cannot risk giving inaccurate information to their providers, with healthcare being heavily regulated and people's lives at risk. Mindsets agents have unique capabilities for searching and finding resources, such as the ability to ask clarification questions back to users and having accuracy settings that can controlled by Persiomonn.
• White-Labelled & Embeddable Solution: Persimmon brand and technology were critical for driving adoption with the nurses. Mindset AI's white-labelled platform allowed Persiomonn to integrate Mindsets platform into theirs and fit their brand, ensuring a cohesive experience for their nursing network.
• Simplicity in AI Agent Creation and Integration: Mindset AI's user-friendly interface enables Persiomonn to build and train AI agents quickly, without requiring extensive technical expertise or programming skills, speeding up time to market. 
• Automated Knowledge Integration and Synchronisation: Mindset AI's unique capability to integrate with Persiomonn existing knowledge repositories such as Gdrives, allowed for automatic content ingestion and automatic synchronisation of AI agents with the latest information, minimising manual efforts. Persiomonn just have to update their Gdrive to update their agents.

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The Results:

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• 50+% of the target achieved within month 1 of launch - with 40% of growth manager’s time now saved 
• Adoption amongst nurses growing 100% each month 
• Hours each day saved for each regional growth manager

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Are you looking to make it easy for your users or team to access the information they need, when they need it? 

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